All International orders are sent TRACKED for £11.50
UK orders are all sent using TRACKED 48 for £3.80
CUSTOMS AND DUTIES - SEE additional costs below
From 1st July 2021 recipients outside the UK will be responsible for any import duties, VAT or clearance fees. Zenasminiatures operate on a DDU (Delivery Duty Unpaid) basis.
The customer is responsible for providing any information required by customs to ensure the goods are cleared.
ADDITIONAL COSTS TO EU CUSTOMERS
When ordering from the UK to the EU, please be aware that additional charges may apply if duties and taxes are not prepaid. These charges typically include:
VAT (Value Added Tax):
Your local VAT may be applied to your order upon delivery. The rate varies depending on your country.
Customs Duties:
Orders valued over €150 may be subject to customs duties, which vary depending on the type of product and its classification.
Handling Fees:
Postal services or couriers often charge a handling fee to process customs paperwork.
If duties and taxes are not prepaid, these additional costs will be collected by the courier or postal service before your parcel can be delivered. Unfortunately, these charges are beyond our control. To avoid surprises, we recommend checking your country’s import regulations or contacting us to discuss prepaid duty options where available.
Timescale
We make every effort to post goods within estimated timescales, however delays are occasionally inevitable due to unforeseen factors.
All items are in stock and we aim to ship on Mondays, Wednesdays and Fridays. if you order is received before 11am on one of these days it will be shipped that day. You will be emailed on dispatch of your order and (depending on your address) it should take no more than 10 days to arrive but we will be unable to make refund or replacement until 28 days have past from the posting date. The post office will be liable for items damaged in the post.
Everything is well packaged in sturdy cardboard boxes or bubble envelopes. Proof of postage is taken but if you have any problems please contact me.
RETURNS
We accept returns on physical items. Digital items are non returnable (or refundable - see T & Cs)
Return costs are at your own expense (Unless the item is faulty or damaged).
If you have received an incorrect/faulty order please contact us straight away. You have 14 days to let us know about your return and 28 days in which to return it.
Downloadable/digital items are sent by link in an email. All downloads are non refundable. See Terms & Conditions.